Current version
2026-09-30
Data is used only for a clear purpose
This overview explains Bendria data-processing principles. The controller, legal basis and retention for a specific building are detailed in the agreement and workflow notices.
Who is responsible for the data
UAB IT prekyba, company code 304025865, registered office Kampo skg. 3, LT-25111 Lentvaris, Trakų r. sav., Lietuva, is the Bendria platform provider and controller for the account, security, payment and service-operation processes it controls. Contact: info@bendria.lt. The building association, property manager or another controller identified in the relevant agreement decides the purposes of processing that building's management data; the platform processes those data under the agreement.
Data we process
Account and contact details; membership, roles and selected building; premise and owner-eligibility verification metadata; initiative, decision, bid, project and document content; paid-order contacts, selected plan, amount and payment status; audit, session, email-delivery and security-event information. Bendria neither receives nor stores card or online-banking credentials.
Why the data is needed
Data is used to provide accounts and access, run building workflows, retain decision evidence, serve documents, deliver notifications, protect the service and comply with contractual or legal requirements. The applicable legal basis depends on the workflow and is stated in the agreement or a specific notice.
Automated document pre-check
Only with the user's explicit consent, an ownership-document image or PDF may be sent to the OpenAI API to extract and preliminarily compare the visible name, building address and premise. The request is sent without storing the response as conversation history (using the “store: false” setting), although the provider's published limited abuse-monitoring retention may apply. Even an exact match does not automatically grant an owner role or voting eligibility. The AI result is only an aid; eligibility is approved by an authorised person or confirmed through an official source.
Who may receive data
Only where necessary: infrastructure and email providers, Paysera as the payment provider, OpenAI for the document pre-check, authorised people in the relevant building, lawfully connected Registry Centre or eID/QES services, and public authorities where required by law. Registry or QES exchange never activates without a contract and lawful basis.
Retention and deletion
Data is retained according to the workflow purpose, service agreement, voting or accounting retention periods and legal requirements. When the purpose ends, data is deleted or anonymised unless retention is legally required.
Your rights
You may request access, correction, deletion or restriction, object to certain processing and, where applicable, receive portable data. You may also lodge a complaint with the Lithuanian State Data Protection Inspectorate.
Cookies and analytics
A necessary session cookie is used for sign-in and security. Google Analytics is enabled only after separate consent to help us understand aggregate page traffic and usage. We do not send account identity, form contents or URL query parameters, do not use advertising profiling, and the choice can be changed at any time through the Cookies button.
Privacy requests
Include your account email and building in the request, but never send a national identifier, password or Smart-ID codes. Contact: info@bendria.lt.
Account and data deletion
To request deletion of your Bendria account and associated data, sign in, open My profile → Privacy, select a deletion request and submit it. If you cannot sign in, email info@bendria.lt from your account address and identify your building. We will verify and handle the request under applicable law. Account, contact and membership data are deleted or anonymised when no longer needed. Voting, accounting and contractual records and security audit logs may be retained for the legal or contractual period that applies to each process; we will explain any exceptions when handling your request.
Need a specific answer?
Tell us about your building, security or data-processing question.